RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Important Notice:
Our products, including handmade knives and custom-made items, are crafted individually upon order. Before placing an order, it is the customer's responsibility to ensure that such items are permitted to be imported into their country. Customs regulations vary, and we cannot be held responsible for items rejected, confiscated, or delayed by customs authorities in the destination country.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.
Please note that custom-made products (including all handmade knives made upon order) are generally non-returnable unless they arrive damaged or defective.
How to Start a Return
To request a return, contact us at uguryilmaz_888@live.com . If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us at uguryilmaz_888@live.com for any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it accordingly.
Exceptions / Non-returnable Items
Due to the nature of our work, certain items cannot be returned:
- Handmade knives and custom-made items (unless defective or damaged).
- Perishable goods (such as food, flowers, or plants).
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards.
Important: If customs in your country do not allow the import of handmade knives or similar items and the package is returned or confiscated, we cannot provide a refund unless the item is returned to us in its original condition.
Exchanges
The fastest way to ensure you get what you want is to return the item (if eligible), and once the return is accepted, place a new order.
Refunds
We will notify you once we've received and inspected your return and will inform you if the refund is approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Notes:
For handcrafted knives and similar products made to order, returns and exchanges are only possible if the product arrives damaged or defective. Before placing an order, it is the customer's responsibility to research and assume the necessary responsibility for ensuring the product complies with their country's customs regulations. For products rejected or confiscated by customs, a refund can be processed only if the product is returned to us in its original condition.
Please note: For handmade knives and similar custom-made items, returns or exchanges are only possible in cases of damage or defects. It is the customer's responsibility to ensure such items comply with their country's import regulations. If the item is rejected or confiscated by customs, a refund can only be processed if the item is returned to us in its original condition.