PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy describes how ishere.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Please note: As we primarily sell handmade knives and custom-made items, it is the responsibility of the customer to verify whether such products can legally be imported into their country before placing an order. We do not collect or manage customs-related data beyond standard order information.

In this Privacy Policy, “Personal Information” means any information that can uniquely identify an individual.

Device Information

• Examples: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
• Purpose: to load the Site accurately and analyze Site usage for optimization.
• Source: automatically collected via cookies, log files, web beacons, tags, or pixels.
• Disclosure: shared with Shopify, our e-commerce platform.

Order Information

• Examples: name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
• Purpose: to provide products and services, process payments, arrange shipping, provide invoices and order confirmations, communicate with customers, screen for risk or fraud, and (with consent) send product updates and marketing.
• Source: collected directly from you.
• Disclosure: shared with Shopify and necessary shipping/payment partners.

Customer Support Information

• Purpose: to provide customer support.
• Source: collected directly from you.

Minors

We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at uguryilmaz_888@live.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our Site and fulfill your orders.

For example:

• We use Shopify to power our online store. Learn more about Shopify's privacy practices here: https://www.shopify.com/legal/privacy .
• We may disclose Personal Information to comply with legal obligations or protect our rights.

Behavioral Advertising

We may use your Personal Information to show you targeted advertisements or marketing communications we believe may interest you.

• We use Google Analytics to understand how our customers use the Site. Learn more here: https://policies.google.com/privacy .
• You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

You can manage advertising preferences here:

• Facebook
• Google
• Bing
• Digital Advertising Alliance opt-out portal

Using Personal Information

We use your Personal Information to provide our services, including offering products, processing payments, shipping and fulfilling orders, and keeping you updated on new products and offers.

Lawful Basis (GDPR)

If you are an EEA resident, we process your Personal Information under these lawful bases:

• Your consent;
• Fulfilling the contract between you and us;
• Compliance with legal obligations;
• Protecting your vital interests;
• Performing tasks in the public interest;
• Our legitimate interests that do not override your rights.

Retention

We retain your Personal Information for our records unless you request its erasure.

Automated Decision-Making

We do not engage in fully automated decision-making with legal or significant effects. Shopify uses limited automated processes to help prevent fraud.

GDPR Rights

If you are an EEA resident, you may:

• Access your Personal Information;
• Port your data to a new service;
• Request correction, update, or erasure of your data.

Your data will be initially processed in Ireland and transferred outside Europe (including to Canada and the US). See Shopify's GDPR Whitepaper for more info: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

Authorized Agents

You may authorize someone to act on your behalf regarding these requests. Please contact us at uguryilmaz_888@live.com .

Cookies

Cookies enhance your browsing experience and help us analyze Site traffic.

You can manage cookies via your browser settings. Learn more here: www.allaboutcookies.org .

Blocking cookies may impact Site functionality and advertising preferences.

Do Not Track

We do not alter our data practices based on "Do Not Track" signals due to a lack of consistent industry standards.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact

For questions, concerns, or complaints regarding this Privacy Policy, contact us at:

uguryilmaz_888@live.com
LLC, US

Last updated: 12.06.2025

IMPORTANT NOTE:
Since we primarily sell handmade knives and custom products, customers are responsible for verifying whether these products can be legally imported into their country before purchasing. We are not liable for packages delayed, returned, or confiscated by customs authorities. Any such events do not entitle the customer to a refund unless the item is returned to us in its original condition.